Michael DeSalles Strategic Analyst, Contact Centers Frost & Sullivan   Gary Qualls Vice President of Business Operations DirecTV     Mark Frei SVP West Corporartion In the face of fierce competition and new economic realities, companies today must place a greater emphasis on retaining their current customer base. By delivering a higher level of care and service, companies create loyal customers who in turn help them acquire new customers – ensuring the growth of the company through good times and bad. As America’s #1 satellite service provider and leader in customer satisfaction, DIRECTV knows that superior service is critical to providing their customers with the Ultimate TV Experience. A key component to DIRECTV’s success is their use of home-based agents and the quality and flexibility these agents bring to their customer service strategy. Join us for this complimentary 60 minute eBroadcast in which our panel of experts will discuss the real-world benefits of home-based agents and how they can help your company:  Easily manage event driven call spikes to maximize every opportunity Improve customer satisfaction and drive brand loyalty Maximize the Lifetime Value of your existing customer base Increase sales conversions and improve revenue Click here to register and join industry experts from Frost & Sullivan, DIRECTV and West Corporation as we dig into the realities of managing a home agent solution and the tremendous benefits these highly skilled agents can deliver for your company. As our appreciation to you for joining us on this eBroadcast, all participants will be entered into a give-away for a Flip MinoHD! All registrants will be eligible to receive a $500 credit voucher* towards the 5th Annual Customer Contact 2009, West: A Frost & Sullivan Executive MindXchange * $500 Credit Voucher must be redeemed and allocated no later than Thursday, October 29, 2009.